EXCHANGE POLICY

KRATOS LOGISTICS AND TRADING PRIVATE LIMITED

EXCHANGE POLICY

1. In case you request a refund or exchange, please send us an email with images of the Product, Invoice, Inner & Outer Packaging and Batch Number to ______________, within __________ hours of the order delivery. Kindly allow the team 48-72 hours to revert.
   
   
2. It is advised to click pictures of the damaged/tampered side of the product or package.
   
   
3. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to as ascertain the damage or defect in the product prior to issuing refund/replacement. 
   
   
4. You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of: a. Package has accessories missing. b. Damaged or broken bottles/pack. c. Wrong product delivery. d. Expired product delivery.
   
   
5. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return. 
   
   
6. Returns will not be accepted if:
   The product is damaged.
   Invoice is missing.
   It is with tampered batch number and price.
   It is without its original packaging.
   
   
7. Please do not use the item you have raised a complaint about. 

8. In case of pilfered delivery, claims must be made within 24 hours of the order delivery.  

9. Products once delivered, will not be applicable for a refund if it falls under any of the situations stated below: 
   Inability to provide sufficient information about the case.
   Failure to provide snapshots of the Invoice, packet and box (if any).  

10. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.