FAQs & Support

 KRATOS LOGISTICS AND DISTRIBUTION PRIVATE LIMITED

  • Can I buy products individually?
  • Yes, you can purchase our products individually. 

 

  • Can I Return the products?
  • Cancellations: Orders once placed can be cancelled on the same day by reaching out to our customer care. If you cancel it in time, will refund the full amount back into your account. If your order does not require custom engraving, then orders can be cancelled until they are packed which is typically by ______ on the next business day. Once the products are used, we cannot offer a refund as the products cannot be resold to customers. While we take a lot of effort to ensure that every customer’s expectation is fulfilled, we understand that sometimes, we make mistakes and cannot match up to your expectations. So if there are still any concerns, do reach out to us and we will see what can be done. Please contact our customer care +91 78382 11284 Email: care@kratoslogistics.co.in regarding cancellation or refunds.
  • Do you provide gift wrapping services?
  • No we do not as our products are currently shipped through third-party courier companies.

 

  • How do I return an item purchased?
  • Write to our Customer Support team via email at care@kratoslogistics.co.in   within 2 days of receiving your order.
  • Provide us with your order ID details and your request to replace your order. Kindly email images of the product from 2-3 angles or a video capturing your concern and the invoice for our reference.
  • We will pick up the products within 2-4 business days. We will initiate the replacement process for the damaged / defective / expired / wrong product only if the products are received by us in their original packaging with their seals, labels intact.
  • In case your order is eligible for replacement, the new order will be shipped in 48-72 hours.

  • Which are the items that cannot be returned/exchanged?

          Returns will not be accepted under the following conditions:

  • If the product is damaged due to mishandling.
  • If the product has been used or altered.
  • If a request is initiated after 24 hours of order delivery.

 

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